Based on partner feedback on the new Avast Business Antivirus integrated into CloudCare on Sept. 5th 2017, we have identified a variety of Antivirus issues, most notably when upgrading from AVG Antivirus to Avast Business Antivirus. The most critical items we’ve identified are:

1. Unsuccessful migration of firewall settings

2. Avast Business Antivirus blocking or causing problems with other installed applications

Other CloudCare related Antivirus issues have also been identified, but the issues above are causing the most disruption for our partners. At this time, our Engineering team is working to resolve all identified issues as quickly as possible and we will release our first hotfix on Monday Nov. 6th 2017 to address several issues. Subsequent hotfixes are being scheduled shortly thereafter to address the remaining identified issues.

To minimize the impact to partners related to unsuccessful AVG Antivirus to Avast Business upgrades, on Thursday Nov. 9th 2017 all Device and Company Upgrade functionality will be temporarily disabled. While upgrade functions are disabled, AVG Antivirus and Avast Business Antivirus will continue to function, receive updates, and protect devices. Upgrade functions will be restored once all identified Antivirus issues have been fully addressed.

For partners that are currently experiencing issues related to upgrading from AVG Antivirus to Avast Business Antivirus, please contact Technical Support.

Sunday, December 3, 2017

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